terms and conditions
Kitchen Angel reserves the right to change, modify, add or remove any part or parts of these Terms and Conditions at its sole discretion. Your use of this website will be deemed as an acceptance of these Terms and Conditions and any changes that may have taken effect. Please check these Terms and Conditions on a regular basis for any changes.
All names, logos and trademarks are the property of Kitchen Angel. Kitchen Angel authorises You to print and copy the materials published on this website subject to the materials being used exclusively for personal use, that the materials are not modified in any way and that Kitchen Angel is acknowledged as the source. No materials on this website may be reproduced, revised, retransmitted, adapted, published or broadcast for any commercial purpose without the prior written consent from Kitchen Angel.
Australian Residents Only
The materials and information presented on this website and the Terms and Conditions have been prepared in accordance with Australian Law. If you are residing in or accessing the site from a country other than Australia (the User Country) the information and the terms and conditions may not satisfy the laws of the User Country. This website is not intended for You if You do not reside in Australia and you are not entitled to rely on the information contained within this website. If you do, you agree to indemnify Kitchen Angel for any loss or damage which may be incurred as a consequence.
Accuracy of Information
The information provided on this website is provided in good faith and Kitchen Angel has used its best endeavours to ensure its accuracy. You should not rely on it without making your own independent assessment of the information. Kitchen Angel does not guarantee the accuracy, reliability or completeness of any information posted on this website.
You indemnify Kitchen Angel, its officers, employees, agents, brokers and affiliates from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of or in any way connected to the use of this website.
Although Kitchen Angel will endeavour to ensure the accuracy, reliability and security of this website, You acknowledge that Kitchen Angel does not make any express or implied warranties of any kind to You including but not limited to whether this website is free from any errors, omissions, defects, viruses, delays or interruptions of service.
Limitation of Liability
To the maximum extent permitted by law, all warranties, conditions, terms expressed or implied, breaches of contact, negligence and representations about Kitchen Angel, access and use of this website, information provided on this website and products and services advertised, offered or supplied via this website are excluded. Where our liability cannot be fully excluded it will be limited at our option to resupplying our service to you or paying for the resupply of our service to you.
Any provision (in part or whole) of these Terms and Conditions held to be unenforceable, invalid or illegal for any reason will be severed from these Terms and Conditions and will not invalidate the remaining provisions of these Terms and Conditions.
These Terms and Conditions are governed by the laws of Queensland, Australia and the parties irrevocably submit to the exclusive jurisdiction of the courts in Queensland, Australia.
All orders must be paid for in full prior to the Order being sent. If at any stage you experience an error in paying for an Order, please contact us via firstname.lastname@example.org or phone 0402 002 462.
Returns and Refund Policy
In the event of receiving a damaged or incorrect Order, You must notify Kitchen Angel within 24 hours of receipt of the Order for refund or replacement.
Where any returned Order does not arrive in good / consumable condition, You are to advise Kitchen Angel of the circumstances that surrounded the delivery and quality issues within 24 hours of delivery being made in writing to PO Box 2240, New Farm QLD 4005 or phone 0402 002 462.
Upon satisfactory validation of the circumstances by Kitchen Angel with You and the Transport Company, Kitchen Angel may elect to either send a replacement Order of similar value or refund the cost of the Order to You within 30 days. Refunds or replacement is at the discretion of Kitchen Angel.
Replacement or refund will not apply where Kitchen Angel have been advised beyond a 24 hour period after delivery of the Order.
The variety of replacement Order is dependent on available stock. Replacement will be dispatched when feasible. Kitchen Angel does not accept responsibility for errors or delays created by any parties or contractors Kitchen Angel engages to deliver its orders.
Kitchen Angel will offer You an exchange voucher or refund if the item is returned in its original packaging and with the original receipt. Kitchen Angel reserves the right not to offer an exchange or refund on any Order without presentation of the original receipt. Kitchen Angel reserves the right to assess the condition and age of the returned Order prior to offering an exchange or refund. Based on these factors, an exchange or refund may be refused.
Orders placed outside standard business hours, on weekends, national or local (Brisbane) public holidays will not be processed until the following working day.
Kitchen Angel endeavours to list ‘out of stock’ items on its website. Occasionally, during busy periods Kitchen Angel may run out of an item before we have a chance to update our website. If you have ordered an out-of-stock item we will contact you to see if you would like a replacement Order or wait until the item is back in stock.
Shipping and Delivery
Kitchen Angel delivers to Australian capital cities and most regional centres. Please contact Kitchen Angel to confirm our delivery network domestically. A flat delivery fee of $10.95 applies for all Australian destinations. Please contact us to enquire about international shipping costs. Shipping is free for all orders over $50.00
Kitchen Angel does not deliver on weekends, national or local (Brisbane) public holidays.
For all orders, Kitchen Angel requires a minimum of 3 working days notice (on item availability). A minimum 1 kilo order is required for all baking mixes.
Authority to Leave
Where You grant Kitchen Angel an Authority to Leave the parcel at the destination without a recipient signature if You are not available or not present, You must nominate a location where the Order can be safely left (e.g. reception, front door). You accept responsibility for any loss, theft, damage or delayed delivery incurred during this method of delivery. Kitchen Angel, all parties and contractors associated with the delivery do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method.
Current delivery charges are detailed under Shipping and Delivery above.
Where Delivery Is Not Possible
Where circumstances do not allow the delivery of the Kitchen Angel Order within the parameters requested and already paid for by You, Kitchen Angel will refund the full amount paid by You, and no more, within 7 working days of the Order being received by Kitchen Angel.
Customer Data Policy
All information that Kitchen Angel receives from customers is used exclusively by Kitchen Angel to provide You with a requested customer service. No information is sold or knowingly distributed to anyone outside of the Kitchen Angel organisation for any reason.
All information that Kitchen Angel receives from customers is confidential and You will never receive unsolicited mail as a result of registering with Kitchen Angel. The only information Kitchen Angel collects about You is as given by You when You register or place an Order. This information is used to enhance your shopping experience, resulting in a more personalised service for You. Kitchen Angel is fully committed to protecting your privacy.
Any personal information that You submit will be used simply to process your Order by our secure server. You can also choose to receive information via our Facebook page notifying You of important changes to our site or offering You special promotions.
Kitchen Angel is not involved in the selling, trading or alternative unauthorised use of personal information.